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These Terms govern all purchases made through the Company’s website. By placing an order, customers agree to these Terms.
Orders are subject to product availability and acceptance by the Company. Prices are displayed in INR and are inclusive of GST as indicated.
The Company reserves the right to cancel orders due to pricing errors, suspected fraud, stock unavailability, or regulatory requirements.
Title to products passes to the customer upon delivery.
The Company accepts UPI, credit cards, debit cards, net banking, wallets and other approved payment methods.
Payments are processed through secure payment gateways. The Company does not store CVV, card PINs or banking passwords.
Customers must safeguard their payment credentials and immediately report unauthorized transactions.
Orders are generally processed within 1–3 business days.
Estimated delivery timelines are provided for convenience and are not guaranteed.
Customers must provide accurate shipping information.
The Company is not liable for delays caused by courier partners, weather events, strikes, natural disasters or other force majeure events.
Due to the personal-care nature of handmade soaps and skincare products, opened or used products may not be eligible for return unless defective.
Customers must report damaged, defective or incorrect products within the specified return period.
Approved refunds will be processed to the original payment method.
The Company may collect customer name, address, email, phone number, transaction details and browsing information.
Information is used for order fulfillment, customer support, marketing communications (where permitted) and legal compliance.
The Company implements reasonable security safeguards to protect personal information.
Personal information will not be sold to third parties.
The website may use cookies and similar technologies to improve user experience, analyze website performance and support marketing activities.
Users may manage cookie preferences through browser settings.
Customers may submit complaints relating to orders, payments, refunds, privacy or service quality.
Complaints should be acknowledged within 48 hours and resolved within a reasonable period.
The website should display the Grievance Officer’s name, email address and contact details.
Handmade soaps and personal care products are intended for external use only.
Product information is provided for general informational purposes and is not medical advice.
Customers should review ingredient information and perform appropriate sensitivity testing.
To the maximum extent permitted by law, the Company’s liability shall be limited to the value of the purchased product giving rise to the claim.
The Company shall not be liable for indirect, incidental or consequential damages.
These policies shall be governed by the laws of India.
Courts having jurisdiction at the Company’s registered office location shall have exclusive jurisdiction, subject to applicable consumer protection laws.
Company Name SABUNANDCO BOTANICA PVT LTD
Registered Address
SABUNANDCO BOTANICA PVT LTD
No 565, First Floor, 12 Cross, 8 Main,
Second Phase, J P Nagar
Bangalore – 560 078
Karnataka, India
Factory
Sabun and Co
Survey No : 152 / 1, Muduktore, Talakadu,
Mysore Dist – 571 122
GST Number 29ABRCS9002M1ZK
Customer Support Email: Mr. Sunil Nandi Purushotham: Email id : sunilnp1@outlook.com and Phone Number: +91 98451 24365
Grievance Officer Details: Mr. VENKATARAM NARASIMHAMURTHY: Email Id: venkatram.murthy@gmail.com and Phone Number +91 99800 92169
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