Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque eget tincidunt quam. Phasellus ultricies ultrices bibendum.
Aenean vitae porta nisl, nec feugiat neque. Maecenas luctus magna eu elit dapibus, a porttitor lacus euismod.
honest policies · natural luxury · transparent commerce
Browse the SabunandCo Online catalogue, select items & quantity, click "Order". Proceed to "Checkout", provide shipping & payment details. After successful payment, your order is processed within our shipping timelines. See Shipping Policy →
SabunandCo Online accepts immediate payments via:
For Visa/MasterCard: 16-digit number, expiry date, 3-digit CVV (back of card). Verified by Visa (VBV) or MasterCard SecureCode enrollment required. American Express: 15-digit card + 4-digit code.
Transaction statement: appears as "SABUNANDCO BOTANICA Pvt. Ltd."
All prices in Indian Rupees, inclusive of GST. Prices subject to change without notice. Orders billed at price in effect at time of shipping. International shipments may attract local duties/taxes – customer responsibility. We do not prepay international customs.
SSL encryption (1024-bit) secures all transactions. Look for padlock icon at checkout. Real-time payment processing for your safety.
3 or 4-digit code on reverse of your credit/debit card (signature strip). It confirms physical possession of the card, reducing fraud risk.
We contact you within 2 business days if an item is unavailable. SabunandCo does not accept backorders – we fulfil only immediately available stock.
Cancel within 24 hours of order placement via sunilnp1@outlook.com or call +91-98451 24365. Once dispatched, cancellations not possible. Cancellation fee: 2.5% payment gateway charges deducted; balance refunded to original payment instrument within 7-10 working days.
Shipped from factory/registered office in Bangalore, Karnataka. Deliveries Mon–Sat 10AM–6PM (excl. public holidays). Signature required at delivery; OTP may be requested by courier partners.
Free shipping on orders ₹1000 & above. Flat ₹150 for orders below ₹1000. Remote locations may have extended timelines.
Free international shipping on orders ₹15,999 & above. Flat ₹2500 shipping for orders below ₹15,999. Customs / import duties, taxes, VAT are responsibility of consignee. Brand not liable for customs clearance. If an order does not clear customs, we may refund after deducting shipping/return duty charges.
Important: Claims for shortages/damages must be reported within 48 hours of delivery. SabunandCo not responsible for damage after delivery.
Damaged / Leakage / Wrong item: Report within 48 hours of delivery with unboxing video/images (batch details visible). Email sunilnp1@outlook.com with order number, invoice, supporting images/videos. If approved, exchange arranged (reverse pickup). Refund if applicable as brand voucher or original mode (COD orders only voucher). No cash refunds.
Requirements for claims: clear images of mono-carton + outer packaging, batch numbers. Gift boxes not eligible for exchange/refund.
Contact within 7 days of receipt. Our team connects you with an in-house Ayurvedic doctor. Product may be sent to factory for quality assessment (min 3 weeks process). Return/exchange initiated only if quality test confirms defect. Allergic reactions, personal dislike, fragrance/colour preference not covered.
Refund requests: No refunds for items bought at physical stores. Testers encouraged before purchase.
Unopened, undamaged, unused items may be exchanged within 7 days from date of purchase at the original store. Original invoice required. Exchange at staff discretion. Gift boxes/discounted items cannot be exchanged. Leakage/damage must be reported before purchase.
GWPs run at sole discretion; stock of gifts may be limited. No guarantees of availability. Store staff cannot fulfil special requests once stock ends.
Prices displayed are current (inclusive taxes). No backorders – out-of-stock items cannot be reserved.
Notify within 7 days of purchase. Provide invoice, batch images, description. Product may undergo quality inspection (minimum 3 weeks). If valid, exchange/return initiated. Allergic reactions, personal dislike excluded.
Customer liable for full MRP if product is damaged or broken due to mishandling. Pilferage reported to authorities & ban from stores.
Harassment, intimidation, abusive language will not be tolerated. Offenders may be asked to leave, banned, or law enforcement involved. Respectful communication expected.
Customers must follow health guidelines during store visits.
Products based on natural/Ayurvedic formulations; allergic reactions or pre‑existing conditions are customer's responsibility. Maximum liability limited to product value or ₹2000. All disputes subject to arbitration in Bangalore, India.
“No cash refunds permitted in retail stores.”
Eligibility: Every purchase above ₹999 on website. Complimentary samples curated by order value:
Technical glitch adding both benefits? Final validation ensures only one benefit fulfilled. If you prefer samples over Iconic Sampler, remove box from cart.
If order is cancelled, email on same day to sunilnp1@outlook.com for sample eligibility; subject to stock. Payment pending? Notify same day, else order auto-cancelled.
International customers: import duties/taxes responsibility. Refusal to pay customs results in deduction of return shipping & duty from refund.
Safe & encrypted transactions to protect your data and ensure worry-free payments.
Get instant help anytime, anywhere with our dedicated round-the-clock support team.
Not satisfied? Enjoy a hassle-free refund with our trusted money-back promise.
