PAYMENT TERMS & SECURITY POLICY

At SABUNANDCO BOTANICA PRIVATE LIMITED, we are committed to providing a safe, secure, and convenient online shopping experience. This Payment Terms & Security Policy explains how payments are processed, the payment methods we accept, and how we protect your information when you purchase our handmade soaps, skincare products, gift sets, and other products through our website.

1. Accepted Payment Methods

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Mobile Wallets
• Buy Now Pay Later (where available)
• Gift Cards or Store Credits (if issued by us)
• Cash on Delivery (COD), subject to availability

2. Secure Payments

• Your payment information is transmitted through encrypted and secure connections.
• We use trusted payment gateway providers that comply with industry security standards.
• We do not store your complete card details, CVV numbers, UPI PINs, or internet banking passwords.
• Certain transactions may require OTP verification or other authentication methods as required by your bank or payment provider.

3. Order Confirmation

• You will receive an order confirmation by email and/or SMS.
• Your order will be processed subject to product availability and successful payment authorization.
• If we are unable to process your order for any reason, we will notify you and arrange a refund where applicable.

4. Failed or Unsuccessful Transactions

• Please wait for up to 30 minutes and check your order status.
• If no order confirmation is received, contact our customer support team.
• Refunds for failed transactions are generally processed automatically by the bank or payment provider within their standard timelines.

5. Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your bank, card issuer, or payment provider.
• Shipping charges may be non-refundable unless the refund is due to our error or a damaged/incorrect product.

6. Cash on Delivery (COD)

• COD may be available for selected locations and order values.
• We reserve the right to restrict COD availability, verify orders, or suspend COD services for repeated order refusals.

7. Fraud Prevention

• We may review unusual or suspicious transactions.
• Additional verification may be requested for certain orders.
• Orders suspected of fraud may be cancelled.

8. Customer Responsibilities

• Never share your OTP, PIN, password, or banking credentials.
• Use secure internet connections while making payments.
• Contact your bank immediately if you suspect unauthorized activity.

9. Pricing and Taxes

• All prices are in INR.
• Applicable taxes, including GST, will be charged as required by law.
• Confirmed orders will be charged at the price displayed at checkout.

10. Contact Us

SABUNANDCO BOTANICA PRIVATE LIMITED reserves the right to update this Payment Terms & Security Policy from time to time. Any changes will be posted on the website and become effective upon publication.